Right of withdrawal
The right of withdrawal is regulated in accordance with the law if the customer-consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form ) has the right to withdraw from the purchase contract for any reason. To exercise this right, the customer must send BabyBimbo a notice within 14 days from the date of the order for the goods. This communication must be sent by e-mail to the address email@example.com
Please note that in the event of a refund, the shipping costs of €6.90 will always be retained, even if carried out in "free delivery" mode.
Return costs are always borne by the buyer.
*** For the goods marked with the wording "available to order" the Customer will be asked for written confirmation via email for the waiver of the right of withdrawal after 10 days from the order, after which BabyBimbo will replenish the goods purchased from its suppliers. customer and subsequently to send to the end customer, the estimated time for this operation is approximately 4 working weeks but it is not to be considered binding
**** The right of withdrawal is in any case subject to the following conditions (Article 67 of the Consumer Code):
If the goods have been delivered, the consumer is required to return them or make them available to the professional or the person designated by him, according to the methods and times established by the contract. For the purposes of expiry of the term, the goods are considered returned when they are delivered to the accepting post office or to the shipper.
For contracts concerning the sale of goods, if the goods have been delivered, the substantial integrity of the goods to be returned is an essential condition for exercising the right of withdrawal. However, it is sufficient that the goods are returned in a normal state of conservation, as they have been kept and possibly used with the use of normal diligence.
The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the sender.
If the right of withdrawal is exercised by the consumer in accordance with the provisions of this section, the trader is required to reimburse the sums paid by the consumer. The refund must be made free of charge, in the shortest possible time and in any case within thirty days from the date on which the professional became aware of the consumer's exercise of the right of withdrawal. The sums are understood to be reimbursed within the terms if they are actually returned, sent or re-credited with a value no later than the expiry of the previously indicated term.
If the price of a good or service, the subject of a contract referred to in this title, is wholly or partially covered by a credit granted to the consumer, by the professional or by third parties on the basis of an agreement between the latter and the professional, the The credit agreement is automatically terminated, without any penalty, if the consumer exercises the right of withdrawal in accordance with the provisions of this article. The professional is required to notify the third party granting the credit of the exercise of the right of withdrawal by the consumer. Any sums paid by the third party who granted the credit against payment of the good or service up to the moment in which he is aware of the exercise of the right of withdrawal by the consumer are reimbursed to the third party by the professional, without any penalty, except the payment of legal interest accrued.
For further information it is possible to consult the text of the law available on the Ministry of Economic Development